Login Problems?

We would like to help take care of your login troubles as quickly as possible. Below we have put together a list of the most common solutions to login troubles.

Unblock our Support Emails

Please allow (white list) [email protected] through your Spam Filters. This will help ensure that all support emails, billing information, and login details will be delivered to you.

Below are a few of the popular online email services with direct instructions on how to white list email accounts so that your Spam Filters stop eating important emails.

Gmail users
AOL users
Yahoo users

I forgot my Username and Password!

No worries, you can use our Online Password Lookup Tool and have the details emailed to you. If you continue to have problems, then please contact support for further assistance.

I haven't received my username and password!

Your username and password details have been sent to the email address used when you purchased your membership. If you used a bogus email address, made a mistake with your email address, or simply do not remember which email account you used, then please contact us directly.

Please be sure to check your Spam folder within your email client. Spam filters love to eat our emails since our domain names include adult words.

If you just purchased your membership you may need to wait up to 15 minutes for your login details to start working. It should be instant, but sometimes the Internet burps and things take a little longer than normal. If you continue to have login problems then please contact support directly.

Usernames and Passwords are CaSeSenSitIvE

Both your username and password are casesensitive. They "must" be entered with the exact Capital and Lowercase letters received in your confirmation email.

The Security Image - IS NOT casesensitive

Is Your Membership Active?

You may have previously cancelled your membership or your billing cycle may have ended. If this has happened then your membership details would have been removed from our database. The quickest way to solve this problem is sign back up!

I’m positive everything is correct, but still can’t Login!

Please make sure your browser is set to allow cookies. Our login system uses a temporary cookie to secure your login information. The cookie is set to expire after 3 hours and does not save anything on your computer. 

Enabling Cookies with Internet Explorer

  • Open Internet Explorer by clicking the Start button.
  • Click the Tools button, and then click Internet options.
  • Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

Enabling Cookies with Mozilla Firefox

  • Go to the Firefox drop-down menu.
  • Select Preferences.
  • Click Privacy.
  • Set "Firefox will:" to Use custom settings for history.
  • Check the box next to "Accept cookies from sites" to enable cookies.
  • Click OK.

Enabling Cookies with Chrome

  • Select the Chrome menu icon Chrome menu.
  • Select Settings.
  • Near the bottom of the page, select Show advanced settings.
  • In the "Privacy" section, select Content settings.
  • Select Allow local data to be set (recommended).
  • Select Done.

Enabling Cookies with Opera

  • Click on the "Tools" menu Opera.
  • Click Preferences
  • Change to the Advanced tab, and to the cookie section.
  • Select "Accept cookies only from the site I visit" or "Accept cookies".
  • Ensure "Delete new cookies when exiting Opera" is not ticked.
  • Click OK.

I use a VPN/Proxy and I can’t Login!

Please disable any VPN/Proxy before logging in as these are a violation of our Terms of Service. Our system is set to automatically block them and that is why you are unable to login. Continued use of one could result in having your membership terminated without a refund.

I’m using my mobile phone and I’m certain I’m not using a VPN/Proxy

This seems to be a common problem for mobile phones running on the Android platform while using the Chrome browser. The Chrome browser has a setting called Data Saver and when enabled it routes information through Google Proxies instead of the cellular carrier network. As our systems are set up to automatically block the use of a Proxy, your attempt to login will be rejected. We recommend that you turn this setting off by doing the following:

  • Open up Chrome
  • Click on settings at the top right hand corner
  • Scroll down until you see Data Saver
  • Click on Data Saver and a window will open
  • Click on the button to turn it off

I'm using Internet Explorer 11 and I can't log in

Some members using the latest versions of Internet Explorer have reported that they are unable to stay logged in. Sometimes it will let you log in other times it will not at all.

Due to issues with Internet Explorer that we have no control over, you will need to use either Firefox or Chrome to be able to access our sites at this time.

Still having login problems then please contact Customer Support!